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Kiehls Reviews
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Kiehls Customer’s Q&A
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Kiehls FAQs
Can I request samples of Kiehl's products?
Yes, at Kiehl's, you can receive 3 samples with every online order. If you prefer to try the products in person, they also offer complimentary skincare consultations at Kiehl's counters.
Where can I buy Kiehl's products?
You can purchase Kiehl's products online through their website or in-store at one of Kiehl's freestanding stores or fine department and specialty stores located throughout the United States.
What is the shipping policy for Kiehl's products?
Orders processing takes 1-2 business days. Standard shipping usually takes 3-5 business days. They offer a variety of shipping options, including ground, 2-day, and next-day. Ground shipping is complimentary on orders $50 and above. Kiehl's currently only ship within the United States.
What is the return policy for Kiehl's products?
Kiehl's offers a 100% money-back guarantee on all their products, except for final sale items, promotional gift items, and e-gift cards.